Kirkwood Timber Frame

Welcome to the Kirkwood Timber Frame customer hub!

What is the Customer Hub?

What is the Customer Hub?

The Kirkwood Timber Frame Customer Hub is a digital platform we use to communicate with each of our customers. There are 4 key sections within the Hub:

  • Live information about your project: this includes the current estimated delivery date of your kit, what stage your project is at, upcoming milestones and a payment tracker

  • Updates: all the messages, photos and videos you’ve been sent from our team, in chronological order

  • Documents: access to all of the important documentation related to your project, as well as helpful documents we share with each of our customers at various stages of your project

  • Contacts: contact information for all of the key contacts associated with your project. You also have the ability to add your own contacts too, to keep all contact information in one easy-to-access place.

The benefits of the customer hub

We designed this hub to enhance your experience with us. The 5 key benefits you will gain include:

Increased visibility and clarity throughout the duration of your project

Instant access to up-to-date information

All documentation stored in a single place, throughout your project and after your project is complete

Reduced time spent searching through emails for previous updates or documents

Enhanced understanding of each project stage and each milestone in your journey with us

How does it work?

How does it work?

To access your account, click the link in your invitation email or click here. You will be prompted to set-up your log-in details.

Once logged in, you’ll be able to see all your updates, information and documentation in one single place.

When we update your project in the Hub, you will receive a notification via email and/or SMS. In this notification, you will have a link to access the hub - and you can then view what has been updated since you last logged in.

If you have any questions, or need any help using this platform, please don’t hesitate to get in touch with us.


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